Refund policy
Return and refund policy:
Our Return and Refund Policy outlines the terms and conditions for returns and refunds for products purchased on our website, www.evolvecarcare.com. By making a purchase, you agree to the terms of this Return and Refund Policy.
Returns and Refunds Policy Overview:
- Non-Returnable Items: We generally do not accept returns unless the item is damaged or the wrong product has been shipped.
- Eligibility for Returns: Returns are only accepted in the case of a damaged product or if the wrong item has been shipped.
Damaged or Wrong Products:
- Notification Period: If you receive a damaged product or the wrong item, please contact our Customer Support team at support@evolvecarcare.com within 3 days of receiving the product.
- Return Authorization: We will provide instructions on how to return the damaged or incorrect item, and a Return Authorization (RA) number will be issued.
Refunds:
- Refund Process: Refunds for damaged or wrong items will be processed once the returned item is received, inspected, and deemed eligible for a refund.
- Original Payment Method: Refunds will be issued to the original payment method used during the purchase.
Cancellations:
Once an order is placed, it cannot be canceled. Please review your order carefully before confirming the purchase.
In some special cases, you may cancel your order before shipment of the order, within 24 hours of the time your order was placed. Orders canceled after 24 hours before shipment are subject to a 15% restocking fee, which will be subtracted from the credit amount.
Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at support@evolvecarcare.com
Thank you for choosing Evolve Car Care! We are committed to providing you with high-quality products, and we strive to address any issues promptly and efficiently. Your satisfaction is our priority.
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